If you’re having problems with your Wacom drawing tablet after upgrading to macOS 10.15 Catalina then there’s a simple fix get it working again.

Depending on your model, for some users the pen stopped working properly after updating to Catalina with an error message on the tablet saying “Security settings prevented the Wacom software from posting an event”.

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This was especially the case for the Intuos Pro model although it also affected the Cintiq models and other Wacom tablets too.

Wacom has already released updated drivers for macOS Catalina but you have to may have to make some manual adjustments in macOS to make Catalina recognize them.

Here’s how to make your Wacom Intuos Pro and other Wacom drawing pads work with macOS Catalina.

First, you need to make sure that you’ve fully removed any existing Wacom drivers that are installed. To do this:

  • Go To Applications > Wacom Utility and run the uninstaller
  • Restart your Mac
  • Download and install the latest available Wacom drivers for Mac.
  • Restart your Mac
  • Go to /Library/Preferences/com.apple.systempreferences.plist and delete the com.apple.systempreferences.plist file.
  • Restart your Mac

For some users, the Wacom tablet will now start working again as it will solve the preference conflict that was causing the problem.

If it doesn’t fix the Wacom driver issues on your Mac, you need to take these additional steps:

  • Go To System Preferences > Security & Privacy
  • Click on the General Tab. If there’s a message asking to allow Software From Wacom Technology Corp click “Allow”.
  • Go to the Privacy tab and select Accessibility
  • Click the lock at the bottom of the panel so that you can make changes
  • Select Wacom Touch Driver. If you can’t see it, you’ll need to drag it in there from your Mac’s hard drive. To do this open a Finder winder and select Machintosh HD > Library > Application Support > Tablet > Content > WacomTabletDriver and select the WacomTabletDriver.app. Right click (or CTRL-Click) on it and select Show Package Contents. Then Click on Resources, scroll down to the WacomTouchDriver file and drag it into the Security & Privacy window that you’ve still got open.
  • Still in the Security & Privacy settings, click on Automation. If no driver appears, you’ll need to drag it in there. To do this click on Applications > Wacom Tablet and launch Wacom Desktop Center. This will then trigger the setup wizard.
  • Under Devices in the Wacom Desktop Center, select your tablet and select Pen Settings. Click “Allow” on the control request that appears.
  • You’ll then see Wacom Desktop Center in the Automation window.
  • Restart your Mac and you should find that your Wacom Intuos Pro is now working properly with Catalina.

In future, Wacom recommends Mac users wait before upgrading to the next version of macOS Big Sur to ensure that their Wacom drivers continue to work with it.

If you’re still have problems getting your Wacom Intuos Pro to work with your Mac, let us know in the comments below.

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2 Responses

  1. MacHow2
    Vicki

    Did all this and all the instructions from Wacom. Still doesn’t recognize the tablet. It keeps saying in the scripts in the HD under Wacom logs. Offline. I haven’t been able to find how to get this to work. It doesn’t even pick up the tablet at all. There’s a website about it stating the new update doesn’t allow Wacom as they have not passed Apples testing department for a driver Apple will approve. Which sucks because I need the tablet to do my designs

    Reply
    • MacHow2
      MacHow2

      Have you tried deleting the preferences file yet? If not, try this:

      First, you need to make sure that you’ve fully removed any existing Wacom drivers that are installed. To do this:

      • Go To Applications > Wacom Utility and run the uninstaller
      • Restart your Mac
      • Download and install the latest available Wacom drivers for Mac.
      • Restart your Mac
      • Go to /Library/Preferences/com.apple.systempreferences.plist and delete the com.apple.systempreferences.plist file.
      • Restart your Mac
      Reply

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